Who’s who

NHS England – Generic E-mail (wef 1st April 2023)

The NHS England East of England Pharmacy Team have transferred to NHS Hertfordshire & West Essex ICB, who are working on behalf of all ICBs within the East of England region.

The new generic e-mail is hweicbhv.pharmacy@nhs.net


Primary Care Support England

Tel: 0333 014 2884 or e-mail PCSE.enquiries@nhs.net

Drug Tariff only available on-line.

Hazardous/Clinical waste

Contact Anenta 03301 222 143 or e-mail support@anenta.com or visit www.vector.anenta.com for hazardous/clinical waste, for urgent collection or additional stock call or open a service ticket via online account.

Controlled Drugs

Incidents, requests for witnessed destruction etc should be logged/reported on www.cdreporting.co.uk and any immediate concerns (forged/stolen prescriptions, drug-seeking behaviour etc) go to england.eastcdao@nhs.net



Smartcard Queries

Service desk (for Essex) contact 0300 123 1020 option 3 or e-mail agcsu.ra@nhs.net

NHS.net email accounts

For all NHS.net email enquiries please phone 0333 200 1133 or e-mail pharmacyadmin@nhs.net

Midlands and East Medicines Advice Service (MEMAS)

The East Midlands, West Midlands and East Anglia Medicines Information Services are now working collaboratively. Healthcare professionals working across the Midlands and East regions can continue to access the service via the new telephone number and email address

Telephone: 0300 770 8564 or  email: MEMAS.enquiries1@nhs.net