Opening Hours (including unauthorised closures)

NHS England is responsible for administering opening hours for pharmacies, which is handled locally by the regional contracts teams.
The Regional Pharmacy Contracting Team provides support across all regional ICBs.
The regional team can help with: –
  • Requests for changing core and supplementary hours
  • Christmas and Easter Rota

The generic e-mail for all enquiries is hweicbhv.pharmacy@nhs.net

From the 1st June 2026, the process for reporting temporary closures or service suspensions for your pharmacy changed. All notifications of temporary and unscheduled closures must now be submitted through your MYS portal.