Better understanding of 111 CPCS Referrals

16th March 2023 6.45pm


An opportunity for community pharmacists and  IC24 (the Mid and South Essex NHS 111 provider) to meet and understand the service from each others’ perspective.

  • How calls are managed at IC24
  • What dispositions are available, and what influences choice
  • Managing patient expectations (“The antibiotics that never were”)
  • Using the Healthcare Professional Line
  • Salbutamol-seeking behaviour (and other urgent supply concerns)

Details of this event have been circulated